Shipping policy

DELIVERY METHODS
We offer three delivery options; 'Royal Mail 24hr Tracked’, 'Royal Mail Special Delivery', and 'Free local pickup'.  You can select one of these three options during the checkout process.

Free local pickup: Katy Wilkinson Jewellery is based in Devizes and Melksham, Wiltshire. If you live locally and would prefer to pick up your order in person, free of any shipping charges, choose this option during the checkout process.

Delivery is free on all orders over £150 ('Royal Mail 24hr Tracked').

DELIVERY TIMES
Products that are in stock are normally sent or available for local pickup within 1-3 working days (excludes bank holidays, weekends and public holidays).

For products not in stock (made to order), delivery or local pickup will take longer. Some made to order products require hallmarking, which will increase the delivery time further (to allow for dispatch to and return from the assay office). If a product you wish to purchase is not a stocked item (made to order) and these longer delivery times will apply, this will be noted on the product page. You can either purchase the product and we will be in touch to estimate a delivery time, or you can email us first at katy@katywilkinson.co.uk.

NOTIFICATION
Once payment has been received for your order, we will confirm that your order has been received by sending an email to you at the email address you have provided. The confirmation email will include your order details, including your name, order number and delivery address. A further email will be sent to you once your order has been sent or collected (according to the delivery times above).
For Local pickup, we will contact you once your order is available to arrange a suitable date and time for you to collect it.

OTHER
During busier periods, such as holidays and the run up to Christmas, you may need to allow longer for delivery or collection of your order.
If there is a delay with your order in any of the scenarios in this section, we will advise you as soon as possible. Please also get in touch with us at katy@katywilkinson.co.uk if you have any queries about the delivery of your order.
For posted items; should your order not arrive, please contact us at katy@katywilkinson.co.uk.  A full refund or a replacement will be offered once 15 days from the date of posting has passed.